Orders and deliveries are possible within the EU. In principle, delivery is made by DHL, DPD / UPS or their local cooperation partners. The delivery of articles takes place only in household quantities.
2. shipping cost
Shipping is a service that we want to make as easy as possible and comfortable for you. That is why we have chosen DHL, DPD and UPS as our logistics partners. UPS or DHL for frozen shipping (UPS Standard or UPS Express Saver) and DHL or DPD for the other packages.
2a) Shipping of dry & wet food, treats and accessories (no BARF frozen shipping):
The shipping fee per order within Germany (no frozen food shipping) is as before: 5,95€ with DPD or 6,95 EUR with DHL.
From an order value of 65,00€ up to 85,00 the shipping fee per order is 2,95€ with DPD.
From an order value of 85,00€ we deliver free of shipping costs with DPD.
Shipping to Austria: 8,95 EUR flat rate, from 85,00 EUR free shipping. To the rest of Europe (outside Germany and Austria): 13,95 EUR flat rate.
2b) Frozen shipping:
We ship frozen orders only from 8kg total weight, otherwise the cooling temperature can not be maintained sufficiently. If the goods are slightly thawed, this does not represent a loss of quality or reason for complaint. You can freeze them again without any problems and feed them without hesitation.
Frozen goods are shipped exclusively from Mon-May with UPS and Tue-May with DHL, so that a delivery before the weekend is guaranteed! Please ensure the acceptance of the pact so that the goods do not spoil! A tracking code from the respective logistics partner will be sent to you by mail, so you can track the arrival time of the package.
Since the beginning we have consciously shipped BARF frozen food packages without styrofoam and dry ice. We started with recyclable HANF-VLIESEN and had to switch to paper insulation (from waste paper) about 1.5 years ago due to Corona. From now on we go one step further with JUTE packaging for BARF frozen food.
Shipping costs by delivery region:
- Which region they fall into is determined by your zip code.
- To North & Central Germany:
- with UPS Standard: 9,95 EUR per 16 kg package
- with DHL: 6,95 EUR flat rate
- To South & West Germany:
- with UPS Express: 14,95 EUR per 16 kg package
- with DHL for parcel weights between 20 and 26 kg and 40 and 52 kg: 6.95 EUR flat rate
You should take delivery of the ordered goods in person or have a drop-off authorization. The legislator has excluded the revocation (cancellation) and the return of frozen food for reasons of food hygiene (§ 312g para. 2 No. 2 BGB).
3. shipping abroad (outside Germany):
- Austria & Switzerland free shipping from 85,00 EUR shopping cart value, below: 6,95 EUR
- Other EU countries: 8,95 EUR flat rate
- No frozen shipping outside Germany.
4. pick up on site
With us it is possible to place orders online and thus secure in particular BARF frozen food quantities and pick up on vacation on Fischland-Darß-Zingst in one of our 4 stores. Please indicate the pick-up date and the pick-up location (store) in the comment field during check-out. It can be conveniently paid on the spot the quantities that are needed. All opening hours and addresses of the 4 stores at www.urlaubsfutter.de.
5. packages returned freight collect.
Packages returned to us freight collect will be charged a flat rate of 15 EUR (incl. VAT).